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Shopping Guide

 

Welcome to Naturaverdi (hereinafter referred to as "we"). We are dedicated to providing you with a high-quality online shopping experience for furniture, specifically focusing on Bar Stools & Counter Stools, Dressing Tables, and Wardrobes & Armoires. Please read the following guide carefully to assist you in your purchase.

Preparation and Selection Before Purchasing

Before selecting your furniture, we recommend the following steps to ensure the items fit your space perfectly:

  • Measure Your Space: Accurately measure the area where you intend to place the furniture. For Bar Stools and Counter Stools, measure the height of your counter to ensure the leg clearance is comfortable. For Wardrobes and Armoires, please verify ceiling height and floor space.

  • Product Details: Please review the product descriptions on our website carefully. We provide detailed specifications for materials, dimensions, and assembly requirements for all Dressing Tables and storage units.

  • Color and Texture: Please note that screen display settings vary; verify the material descriptions to ensure the finish matches your interior design.

Shopping Cart and Order Confirmation

  • Review Items: Once you have selected your desired items, add them to your shopping cart. You can review and modify the quantity or remove items at any time before checkout.

  • Information Accuracy: Please ensure that your shipping address, billing address, and contact information are accurate and complete during the checkout process. Inaccurate information may cause delays in the processing of your order.

  • Order Confirmation: After submitting your order, you will receive an email confirmation containing your order number and details. This indicates that we have received your request.

Payment Methods and Completion

  • Accepted Methods: We currently accept credit card payments. You can complete your purchase using major credit cards, including Visa and MasterCard.

  • Payment Process: Follow the prompts on the checkout page to enter your payment details. The transaction will be processed immediately.

  • Security: We take the security of your payment information seriously. All transactions are processed through secure gateways to protect your data.

Shipping and Delivery

  • Online Business Only: We operate exclusively as an online store. We do not have physical showrooms or offline sales locations. All purchases must be made through our website.

  • Delivery Process: Once payment is confirmed, we will process your order. You will receive a notification with tracking information once your items have been dispatched. Please ensure someone is available to receive the delivery at the address provided.

Returns and Refunds

  • Inspection: Upon receiving your order, please inspect the packaging and the goods immediately.

  • Policy: If you find any issues with the product, please contact us within the specified timeframe outlined in our Return Policy page. We adhere to Australian Consumer Law regarding guarantees for goods that are faulty or not as described.

  • Condition: Returned items must be in their original condition and packaging to be eligible for a refund.

Privacy and Data Protection

  • Data Usage: We respect your privacy. The personal information you provide (such as name, address, and email) is used solely for the purpose of processing your order and improving your shopping experience.

  • Compliance: We handle your data in accordance with applicable privacy laws and do not share your information with unauthorized parties.

Contact Us

If you have any questions regarding your order or our products, please contact us using the information below:

Address: 238 AMELIA DR, GEORGETOWN, SC 29440-2287, United States
Phone: +1 (518) 903-0858
Email: client@naturaverdi.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)