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Terms of Service

 

1. Introduction and Scope

Welcome to Naturaverdi (hereinafter referred to as "we" or "us"). This Service Policy governs your access to and use of our online store. We specialize in providing high-quality furniture, including bar stools and bar tables, dressing tables, and wardrobes and closets. By accessing or using our website, you agree to be bound by these terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. These terms apply to all users of the site.

2. User Accounts and Website Responsibility

To access certain features of our store, you may be required to create an account. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, or remove or edit content at our sole discretion.

3. Product, Inventory, and Price Information

We strive to display the colors and images of our products (bar stools, bar tables, dressing tables, wardrobes, and closets) as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction.

4. Orders and Payment

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

5. Shipping Policy

Delivery Scope: We currently only ship to addresses within Australia. We do not support delivery to other countries.

Shipping Fees:

  • Orders of 70 AUD or more: Free shipping.

  • Orders under 70 AUD: A flat shipping fee of 7.99 AUD applies.

Processing Time: Orders are processed within 1 to 3 business days.

Transit Time: Delivery times typically fluctuate between 5 to 15 business days.

Shipping Methods: Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.

More Details: For detailed information regarding shipping times, coverage areas, and specific conditions, please consult our Shipping Policy Page.

6. Cancellation of Orders

Cancellation Conditions:

  • Orders may be cancelled directly within 48 hours of placement if they have not yet been shipped.

  • Orders placed more than 48 hours ago or orders that have already been shipped cannot be cancelled. In such cases, please wait for the logistics delivery to arrive and then contact us to arrange a return for a refund.

Refunds: Refunds will be returned to the same payment method you used for the purchase.

Arrival Time: Once the cancellation is confirmed, the refund will be returned to the bank card (Visa, MasterCard) account used for payment. Regarding arrival time: Depending on the processing efficiency of different bank card institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for processing.

More Details: For more detailed information on the order cancellation process, please refer to our Cancellation Policy Page.

7. Returns, Exchanges, and Refunds

Exchange Scenarios/Conditions: We offer a 30-day exchange period from the date of receipt.

User Actions: To initiate a return or exchange, please contact us with your order details and proof of purchase. Items must be unused and in the same condition that you received them.

Return and Exchange Process: Upon contacting us, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refund Method: Refunds will be processed through the original payment institution (e.g., Visa, MasterCard), consistent with the payment method used at the time of purchase.

Refund Arrival: After the return is confirmed and inspected, the refund will be returned to the bank card (Visa, MasterCard) account you used for payment. Regarding arrival time: Depending on the processing efficiency of different bank card institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for processing.

More Details: For more detailed information on returns and refunds, please refer to our Return and Refund Policy Page.

8. Privacy and Data Protection

Your submission of personal information through the store is governed by our Privacy Policy. We are committed to protecting your personal data in accordance with Australian privacy laws. For more details, please view our Privacy Policy.

9. Disputes and Applicable Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with the use of our website or services shall be subject to the exclusive jurisdiction of the courts of Australia.

10. Intellectual Property

All content included on this site, such as text, graphics, logos, images, and software, is the property of Naturaverdi or its content suppliers and is protected by international copyright laws. You are prohibited from using our intellectual property without our express written consent.

11. Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, arising from your use of any of the service or any products procured using the service.

12. Modification of Service Terms

You can review the most current version of the Service Policy at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these terms constitutes acceptance of those changes.

13. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

14. Contact Information

Questions about the Service Policy should be sent to us at the contact information below:

Address: 238 AMELIA DR, GEORGETOWN, SC 29440-2287, United States
Phone: +1 (518) 903-0858
Email: client@naturaverdi.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)